The Psychological Tactics Bullies Use — And How to Outsmart Them

Kwame Christian sits down with Lucia Kanter St. Amour, an accomplished lawyer, mediator, and author, to explore the intricacies of negotiation and dealing with bullies. Together, they delve into practical strategies for negotiating with high-conflict personalities, emphasizing the importance of building rapport, knowing your alternatives, and the power of coalition building.